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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Orestila Ochoa (Tila)

Orestila Ochoa (Tila)

June 7, 2025

5  out of  5
rating by Orestila Ochoa (Tila)
"Carlos made the process very easy and help me ensure the motorcycle promptly."
Profile photo of Joe C

Joe C

June 6, 2025

5  out of  5
rating by Joe C
"Jason and his team were amazing! They helped insure my home and auto on short notice, going above and beyond to make sure I was completely satisfied. Their professionalism, efficiency, and dedication are unmatched. Highly recommend—thank you for outstanding service!"
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Titus Rodes

June 6, 2025

5  out of  5
rating by Titus Rodes
"I truly appreciate everything Jason and the State Farm team do for me and my family. They’re always quick to respond and provide immediate support whenever I need it. Hands down the best office in NWI — highly recommend!"
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Kerrin Williams

April 18, 2025

1  out of  5
rating by Kerrin Williams
"I have reached out multiple times and received no response to cancel my policy. I have never had an agent that was this unresponsive. I am being charged for renter’s insurance for an apartment I no longer live in. I switched insurance companies because of this."
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Sarah

January 8, 2025

1  out of  5
rating by Sarah
"I would give zero stars if I could. Carlos is the worst agent I have ever worked with. Months after changing agents, I’m still suffering from his mistakes and lack of complete competency. First, he never changed my address from Indiana to Illinois when I moved…when I specifically asked him to do so. And now Illinois insurance companies won’t offer me coverage because of prior cracked windshield claims that were not my fault. Second, I asked him for months and months about event insurance coverage for our wedding. I had to bother him repeatedly to finally look into it, and when he did follow up, the insurance coverage he provided wasn’t sufficient enough. I had to rush last minute before our wedding to find different event coverage from an outside company. I can’t find a single insurance company who’s willing to offer car insurance based on claims that aren’t all my fault, all because Carlos insisted, changing my address wasn’t a big deal."
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Alycia Caparelli

March 30, 2024

5  out of  5
rating by Alycia Caparelli
"Five stars for sure! Sending a high-five to this Agency!!!"
Profile photo of Jeff DeRolf

Jeff DeRolf

October 12, 2023

5  out of  5
rating by Jeff DeRolf
"Jason and his entire team are truly ALL-STARS! Very polite and treat you like family, I highly recommend that you go see them!"
We responded:
"Thank you, Jeff, we appreciate you and your business!"
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Mary A

February 6, 2023

5  out of  5
rating by Mary A
"If you're shopping for home/auto/life insurance, look no further. Carlos has been phenomenal helping us to get the best rate. Not only that, but he also answers ALL of our questions- and there have been lots of insurance questions over the past four years! Just knowing that you have someone in your corner to help you when you really need it is priceless. Carlos and the Jason Rakos team provide that piece of mind. Thank you!"
Profile photo of Lauren Culp

Lauren Culp

February 1, 2023

5  out of  5
rating by Lauren Culp
"What a wonderful experience! Jessica is a star member of this team! She is so knowledgeable and extremely helpful! Have insurance needs?? Reach out to Jessica!"
Profile photo of Cassie Reyna

Cassie Reyna

January 31, 2023

5  out of  5
rating by Cassie Reyna
"I have been with State Farm since 2016 and it has been smooth sailing! I’m sure everyone there is great but no one can compare to Jessica. She is hands down the best. She makes everything so easy. She makes you feel like you are her only customer with the promptness in which she responds to you and the assurance she provides with any issue/concern you may have. I will stick with Jess as long as she allows me too!"
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Steven Schueberg

January 31, 2023

5  out of  5
rating by Steven Schueberg
"Great employees very helpful Very understanding been with this agent for the last six years"
Profile photo of Alisha Pearson

Alisha Pearson

January 31, 2023

5  out of  5
rating by Alisha Pearson
"Im truly happy with the office staff. We have multiple policies with Jason and I have never had any issues. It's wonderful to be able to shoot over a email or a fast phone call and be able to get answers quickly. I completely recommend this office."
Profile photo of Abigail Silva

Abigail Silva

January 31, 2023

5  out of  5
rating by Abigail Silva
"Jessica is always super helpful whenever I have any questions!"
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patrick sanders

January 31, 2023

5  out of  5
rating by patrick sanders
"Jessica Depew goes above and beyond to make sure my insurance needs are met . Thank you for your service"
Profile photo of Shelley C. Williams

Shelley C. Williams

November 18, 2022

5  out of  5
rating by Shelley C. Williams
"I absolutely love this insurance company, especially Carlos Garcia, he is always available to help and ensure great service. I highly recommend them."
Profile photo of Dakota Sechrest

Dakota Sechrest

November 17, 2022

5  out of  5
rating by Dakota Sechrest
"Very friendly and always willing to help at a moments notice . Couldn't be happier with my experience"
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alisha enochs

November 17, 2022

5  out of  5
rating by alisha enochs
"Always a great response when I need assistance! Great customer service! Feels like family!"
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Matt Dugan

November 10, 2022

5  out of  5
rating by Matt Dugan
"Jason Rakos and his staff are friendly and knowledgeable. Definitely recommended a go to"
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Jasmine Burris

October 20, 2022

5  out of  5
rating by Jasmine Burris
"Great staff, very helpful and communicative!"
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TheStanojevich

October 20, 2022

5  out of  5
rating by TheStanojevich
"This is a great group of insurance professionals! Many family and friends of mine are doing business with them and will continue to do business with them for a long time ! Great work guys !!"
Profile photo of Scott Born

Scott Born

October 20, 2022

5  out of  5
rating by Scott Born
"Jason is a wonderful agent great staff at their location I don't know why I waited so long to get State Farm love the insurance love the people definitely recommend Jason rakos state farm. very reasonably priced also..I am definitely a happy customer"
Profile photo of Ernesto V

Ernesto V

October 20, 2022

5  out of  5
rating by Ernesto V
"I transferred from a different State Farm Agent because of the customer service provided by Carlos G. Highly recommended."
Profile photo of Charlie

Charlie

September 27, 2022

5  out of  5
rating by Charlie
"Jessica’ s service is unmatched! She was so helpful and knowledgeable when it came to every different kind of insurance. She took the time to answer all of my questions and got me the best rate possible! I appreciate all you did to help me and my family!"
Profile photo of Ryan Merrill

Ryan Merrill

September 8, 2022

5  out of  5
rating by Ryan Merrill
"Great service."
Profile photo of E Gonzalez

E Gonzalez

September 8, 2022

5  out of  5
rating by E Gonzalez
"This office gives Great service and they are very reliable!!"